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In reply to @phil
11/25/2022
pace@pace
that's true and do feel we don't talk enough about this side of things -- commercial utility -- as a whole. but doesn't excellent customer service have less to do with indisputable evidence and more to do with culture, empathy, and proactiveness; else we might just end up with the new "computer says no"
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In reply to @pace
11/25/2022
phil@phil
sure, but having everything visible and transparent is *incredibly* helpful and opens the door to new types of understanding about the customer.
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