It’s surprising how bad some leading companies are with their UX:

- an email one morning in your inbox that your account is closed due to TS violation (no explanation)
- support VA does not have the category for this —> points to webform that does not have the option (cannot be sent)
- phone support opens at noon


- phone support takes 30-45min to find the account and tells that a special team handle these
- an email sent where further info is requested
- (onboarding was done earlier in the year and everything was working)
- the info is sent that should have been checked in the onboarding (no change in the info)

2/n

Searchcaster