- phone support takes 30-45min to find the account and tells that a special team handle these
- an email sent where further info is requested
- (onboarding was done earlier in the year and everything was working)
- the info is sent that should have been checked in the onboarding (no change in the info)

2/n

- the account is restored late in the evening
- the email tells that the account was closed IN ERROR

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If you need some KYC etc. additional info maybe ask it first instead of closing the account without warning?

(the onboarding took 9 months but that’s another story)
—

Can you guess the company?


3/n

Searchcaster